Privacy Policy
Categories of information we handle
When you register and play, we receive identity details, contact information, proof of age documents, payment instruments, and the transactional history attached to your wallet.
Our systems also log technical attributes such as device fingerprints, browser characteristics, IP addresses, and behavioural signals required to keep the platform secure and the experience smooth.
Lawful purposes for processing
Information is processed to maintain your account, validate withdrawals, perform anti-money-laundering checks, and respond to enquiries submitted through any official channel.
Anonymised statistics support product research and game balancing, while marketing communications are only sent when you have explicitly opted in and may be withdrawn at any moment.
Sharing with third parties
Selected processors, including payment gateways, KYC providers, and cloud hosting partners, may access limited datasets strictly necessary to deliver their respective services to RollXO Casino.
We do not sell personal information. Disclosures to authorities only occur where a court order, regulatory directive, or licensing obligation legally compels us to cooperate.
Storage, retention, and security
Records linked to financial transactions and identity verification are retained for the period mandated by our licensing framework, after which they are securely archived or destroyed.
Encryption in transit and at rest, segregated network zones, and continuous monitoring are deployed to defend stored information against unauthorised access or accidental disclosure.
Your control over your information
You may request a copy of the records we hold about you, ask for inaccuracies to be corrected, or apply for erasure where retention is no longer legally required.
Such requests are processed after verifying your identity, and we will respond within the timeframe set out by the applicable data protection legislation in your region.
Support contacts
- Dedicated data protection mailbox accessible from the Contact section of the website
- Live support agents available through the help centre for routine privacy enquiries
This document offers a plain-language overview of our practices. In any conflict between this summary and binding statutory provisions or licensing requirements, the latter shall take precedence.